Frequently asked questions
Everything you need to know about getting started with FDL. Can't find your answer? Chat with us on WhatsApp.
Getting started
What is FDL?
FDL is device financing software for businesses that sell phones, TVs and appliances on installments. It helps you manage customers, EMI schedules, payment reminders and supported device actions from one dashboard.
How do I get the FDL app?
Download the FDL app from Google Play on an Android phone.
How do I create an account?
Open the app, tap Sign up, choose your Google account and enter your business details. A referral email is required during sign-up. If you do not have one, request it on WhatsApp.
How is my account approved?
Our team reviews your business details and approves the account. If approval is taking longer than expected, message us on WhatsApp.
Can I see a demo first?
Yes. Book a free demo and we will walk you through the dashboard using your own use case.
Products
Which FDL product is right for me?
FDL Pro and FDL Ace are for Android smartphones, FDL Rapid for home appliances, FDL iOS for supported iPhone and iPad devices, and FDL STL for supported smart TVs.
What is the difference between FDL Pro and FDL Ace?
Both help secure EMI payments. FDL Ace re-enrolls the device automatically after a hard reset. FDL Pro needs the device to be enrolled again manually after a hard reset.
Does FDL work on every device?
No. Support depends on the device type, brand, model and software version. iPhones and iPads must be enrolled through a supported Apple setup, and only supported smart TVs work with FDL STL. We confirm compatibility for the models you sell during the demo.
Do you offer custom development or white-label solutions?
Yes. We build custom fintech software and offer FDL under your own brand. See Solutions or talk to our team.
Is there an API?
API documentation is available on request for integration with your systems. Request it on WhatsApp.
Device actions and consent
What can I do on a financed device?
Depending on the product and device, you can send automatic or manual payment reminders, apply supported lock and unlock actions on overdue accounts, and receive alerts such as a SIM change on supported Android devices.
Is device locking legal?
FDL is used only on devices sold on finance. The customer agrees to the device-management terms in the financing agreement at the time of purchase, and restrictions are released once payment is received. Rules differ between countries, so check local consumer-finance law before you start.
What happens when the customer finishes paying?
Once the final installment is paid, you remove the financing controls from the device in the dashboard.
Data and support
Where is customer data stored?
Customer records and documents are stored in the cloud and are visible only to your business account. See our Privacy Policy for details.
How do I get support?
Chat with us on WhatsApp, call +91 78190 68383 or email sale@fdlpro.com.
Still have questions?
Book a free demo and ask our team directly.